How Is Technology Helping You to Work Remotely This Holiday?

It is tough to decide whether it is a boon or bane that you can work whenever and wherever you want to provide you have a device and internet connection at your reach. The current scenario is such that many people are opting for working from home wherein they can make the best use of the technology and complete the work.

Earlier, a holiday meant holidays be it Saturday Sunday or a long leave there was no sign of work because there was no way in which one can. However contemporarily with the evolution of technology, one can easily work in holidays and balance the work.

FLEXIBILITY – This breakthrough of technology definitely makes our work, even more, flexible to handle. Post holidays you need not to worry about the pending piled of files because, thankfully some of the files can be sorted whenever you get time to do so even in holidays. Despite being on holiday or travelling an access to the internet is all that you need.

BALANCING OUT – Holidays are meant for families and friends, but the helping hand of technology is just letting you balance your work alongside. Earlier, it was quite inconvenient for employees to give some work related information especially when they are on holidays but now, be it checking a mail, checking files on Google drive or anything else is possible through your phone. In this way, you neither miss your family time nor you let your work suffer.

RELAXATION – Yes, the human mind is a machine but even a machine can refuse to work if pressurised. Holidays tend to make you feel relaxed and with the same sort of relaxation, you can think better. This applies especially for creative jobs such as writing, graphics, and music and so on. Spending some time on holidays and working side by side is the best thing that the evolution of technology that was gifted to us.

STAY CONNECTED – One of the best reasons that technology is a boon to working especially during holidays resides in the fact that you are always connected. This is not given that, just because you are on holidays maybe the crises will not wait nor will the important deals. In such times, a mere internet connection that facilitates conference calls, emailing, and chats can turn out to be one of the major saviours for all.

17 Jun 2015

Softening Statements to Get Prospects Talking

One of the objections I always get from sales people who don’t want to use scripts is that they sound so, well, like scripts. I tell them that if they sound like they are reading them, sure, but if they internalize them and then deliver them naturally, then they don’t sound like scripts at all.

The other objection I get about using scripts is that many scripts sound very salesy. They sound too direct and pushy. Again, it’s all about how you deliver them. For example, are you matching the pacing of the person you’re speaking with? Are you using timing properly? Are you hesitating and adding the right inflection at the right time?

You see, the great thing about scripts is that they afford you greater flexibility in not only what you’re going to say, but, more importantly, how you say it. And let’s face it: inflection, pacing and tone are everything when you’re selling over the phone.

The other great thing about a carefully crafted and delivered script is that you can use softening statements if you sense your prospect is getting irritated or short or is in a hurry. If you have to ask for some sensitive information – like who your competition is, or what their budget is, or how they figure into the decision making process – you can preface your question with a softening statement to help bring the defenses of a prospect down, and to make yourself sound more natural, more real.

Here are a variety of softening statements you can weave into your opening and closing scripts to help you connect with your prospect and to get them talking:

For opening scripts:

“If you don’t mind me asking, can you tell me what you paid for that previously?”


“And _________, obviously you’re going to run this by others there – do you mind me asking how you figure into the final decision process?”


” _________, don’t take this the wrong way – and I’m only wanting to know for comparison purposes – but when you got (X product or service) last time, what did you end up paying for that?”


” _________, the only reason I’m asking is that if you purchase (more than the normal amount or add on to the order) then I may be able to offer you a discount. Hey, we all like to save money, right?”


” __________, I don’t want to go above your head, but I also don’t think it’s fair for you to do my job for me – so do you mind if I ask if it’s O.K. to speak with (the boss) briefly and answer any questions he has?”


” _________, do you mind if I ask you just a couple of quick questions to see whether or not this might be a fit for you?”


“I promise I won’t take a lot of your time – I know you’re busy. Can I ask how long you’ve… ”


“I don’t know about you – but I usually hate talking to sales people I don’t know… Just so I can be respectful of your time, do you mind if I ask you… ”


” __________, you and I haven’t spoken yet, and I hate to barge into your day, so do you mind if I take just 2 minutes to see if this is something you’d like to learn more about?”

For Closing Calls:

“Before I show you all the in’s and out’s of this, do you mind if I ask you again: what specifically are you hoping to learn today?”


“Our price for this is $_____ — do you mind if I ask how that compares with what you’re spending now for all this?”


” __________, I know you want to think about this and that makes perfect sense. Do you mind if I just get an idea of what part of this is not resonating with you right now?”


” __________, please don’t think I’m being too forward here – but after we’re done and you’ve learned everything about this, is it fair that I ask you for a simple yes or no?”


” _________, would you mind if I asked you: ‘If the price on this was closer to what you felt comfortable spending, would this be the solution you’d want to go with?'”


“I totally understand, believe me I do. In addition to that, though, what else might be standing in the way of you saying yes to this?”


“Hey I get it – you have options and you want to talk to others. But let me ask you: from what we’ve just gone over and from what you understand about this – are we even in the ballpark for earning some of your business?”


” __________ if at any time this isn’t sounding like it’s for you – would you be willing to let me know?”


” __________ what I don’t want to do is talk your ear off. So do me a favor – if you’ve heard enough and it sounds like it’s for you – would you let me know?”


” __________ do you mind me asking why you’re still considering other companies for this?”


” ___________ I know you have a lot of options out there – would it be O.K. for me to ask you what the deciding factors will be for you?”


” __________ you know we’re not for everyone, and if we’re not for you that’s O.K., Obviously, I’d like your business, but I’d rather do what you think is right for you. Do you mind telling me what you’re really thinking about right now?”


“Is there anything I can say or do to get you to reconsider?”


” _________ I know we’re not the cheapest option out there – and there are reasons for that – but is it just the price on this or are there others things keeping you from saying yes to this?”


“I know I’ve given you a lot of information on this – could you give me an indication of where you’re leaning?”

As you can see, many of these responses are down to earth and real world responses – something you might say to a friend or family member. The more real you are, the more your prospects will feel it – and the more they’ll be honest with you and reveal what it might take for them to move forward with you.

17 Jun 2015

What Your Business Is Missing

Trees are magnificent. They root themselves deep in the earth. They grow tall – twenty, thirty, forty, a hundred feet, or even more. And they come from a single seed.

An acorn caught my eye recently. This acorn was usually large and I started thinking.

As I picked it up the first thought that came into my head was that everything an oak tree needed to grow 60-feet tall was in my hand. My thoughts went to the business owners that I work with and how they constantly struggle thinking that they need more to be successful when, like the acorn, they already have what they need.

But is it true? Does the acorn really have everything it needs?

No, it doesn’t and neither do you.

An acorn needs water. It needs soil and nutrients. It needs space to spread its branches and room to grow its roots.

An acorn is resilient yet balance is necessary.

Too much water can drown it. Too much sun or fertilizer will burn it. Lack of soil or space and it will never take root or grow. Too many branches will sap its energy.

As the acorn grows it is continually challenged and must be exposed to risks. It can’t hide from the sun even though it might get burned. It can’t hide from the winds or snows that could tear its branches down.

And what about you?

Wherever you are in your business you already hold the seed to your future.

You already have the potential to grow and develop into whatever you want. Now it’s up to you to decide how you will care for that seed.

How will you care for it? Will you water it or will starve it? Will you give it space to grow or will you ignore it? Will you ask for help when you need it?

The choice is yours.

How are you going to care for your business?

17 Jun 2015

4 Features Of An Excellent Cloud Storage Service

Due to the need for cloud storage services, there are many companies offering the service. Due to the large number of providers, you can easily get confused of the best provider to go with. To help you out here are some of the features that you should look out for when choosing a storage service provider:

Automatic sync

Many cloud storage services will provide you with the syncing feature, but very few will allow you to automatically sync your files. A service with this feature will update your files to reflect any edits that you might have made.

This gives you peace of mind as you know that your data is always up-to-date regardless of the device that you are using.


Security is of great importance as you will never want your personal or business information to be compromised. Before you use a given service you should take your time to read the company’s terms of service.

To be sure that your data is safe you should ensure that the company encrypts your data before it leaves your servers. To be safer it’s wise that you go with a company that allows you to pick your own encryption key. This prevents even the company employees to view your files.

Additionally, the service should allow you to protect your files with a password especially when accessing your files from a mobile device.


There is nothing as frustrating as having technical difficulties. If you can’t access your business files you not only waste time, you also waste money. To fix the problem as fast as possible you should go for a cloud storage service with a reliable support system.

To have an easy time reaching the support desk, the service provider should have many channels of accessing the desk. In addition to the usual email and phone support, the service provider should also provide the live chat feature where you get to “talk” with the company representative one-on-one.

As rule of thumb you should ensure that the company has a reliable 24/7 tech support.

File versioning

File versioning allows you to edit your documents without worrying of losing the original document. The cool thing with this feature is that it doesn’t overwrite your old file when you make edits-it saves the document in multiple versions.

While there are many cloud storage service providers that offer the service, most of these service providers allow you a limited number of versions. Others will delete the old files after a given time.

For peace of mind you should work with a company allowing the files to last for a long time. Even if the service provider will delete the old file, it should allow you to easily retrieve it

17 Jun 2015

3 Elements of A Good Service Provider

Whether you are looking for a service provider in household energy, telecommunication, banking and finance, insurance, travel, technology or even shopping, you deserve nothing but the very best as a customer. The best you can do to ensure that you get what you truly deserve is taking time to select your service provider. Below are the three most important elements that you should look for in a service provider if at all you are to have a good experience as a customer.

1. Quality

No matter the kind of service you are looking for, you should get quality. The different brands in the market offer varying service qualities and this means that you should be careful to get good quality. The quality should be all rounded meeting with your needs and expectations and even going beyond. The company should be well packaged and the service developed to meet with customer needs from every angle. You can use reviews to determine the quality of the service you are about to get from your provider. For instance, when you are getting an energy company for your electricity, you should not only have good tariffs, but also consistency in the supply of energy so you don’t end up dealing with frequent outages that can interfere with your schedules or work.

2. Customer service

Not many people remember to look at the customer service offered by a service provider yet it is one of the most important elements. Whatever the service, you definitely will reach a point where you need some sort of assistance. Customer service departments are not just there to solve your problems with the service you are getting, but to also offer you any form of information you might be in need of. A good service provider should have a solid customer department so every customer is assisted in a satisfactory way. Actually, you should be able to contact the customer department at any given time of the day and even night to get the help you need relating to the service in question. A provider who values customers will put them first so they do not end up losing them to competition with better customer service that everybody is looking for today.

3. Fair prices

Sure quality does matter and when you are looking for top quality you might need to pay a higher amount. However, a good service provider will not only offer you quality service, but they will make them available to you in the most competitive and fair prices. You should not be ripped off just because you are getting quality services. Today, companies that are successes are not those with higher charges for the services they offer, but those that make the quality services accessible at fair prices. A good company should be able to segment its markets in such a way that nobody is left out in accessing the good services because of the rates attached to them. You should be able to find a category you fit in financially.

17 Jun 2015

How to Plan a Successful Hotel Grand Opening?

If you’re planning to have a grand opening of your hotel grand, you must make sure it gives an amazing impression for all the right reasons. Here are the top 3 tips to make sure a successful launch event.

Tip1: Share your vision

This may look to be obvious, but getting the answer- “What, Who, When, Why, Where” cannot be more crucial to the launch of a successful event. The question- “why” is particularly vital because, in the end, if you don’t know the reason for organizing the event, you are much less probable to achieve your goals.

Good events don’t happen by themselves; it takes a strong army of partners & vendors to get the “wow factor”. Share the clear vision with your team, so that they can help you increase the overall experience and eventually assist you achieving your goals.

Tip 2: Highlight the existing features of your hotel

In several instances, event planners concentrate on fully transforming a space to build an impressive event experience which your guests will remember. For a grand hotel opening, you should look for a fine balance between developing an exceptional brand experience, while at the same time encouraging the existing features of the hotel without overriding them with lighting, decor, etc. The main goal is to have guests leave your event with a positive impression of the hotel itself; not merely a good time at a cool event.

If you are not skilled in organizing events, you must take assistance from a professional hotel consultant to make your event grand and successful.

Tip 3: Expand the existence of your event

Many people may think that once the event gets over, your opportunity to make an impact on your guests and customers ends as well. In contrast, the post-event follow up is a potent tool in your armory to continue to cultivate your business relationships from the hotel opening. Just when your guest or customer thinks that the event has ended, have valet surprise them with a bottle of sparkling water or coconut and a thank you note on their car.

Giveaways- don’t forget them! Give your existing and potential guest some small giveaways with your hotel name printed on it, so they remember your hotel. It lets guests take a piece of the hotel home with them and memorize the positive experience that they had at your hotel.


An effective hotel grand opening doesn’t have to break the bank. Most of the hoteliers have a fear of spending too much on a luxury hotel’s grand opening won’t get a big ROI, so they choose a very apathetic tour with a simple cocktail reception. Rather, follow some of the above-mentioned steps to make a highly impactful event choice exciting guests and leaving a long lasting impression of your hotel. Connecting your brand (hotel) to your people in an unforgettable way is the most crucial thing to consider when planning the opening of your hotel. Or, the other best way is to hire a professional hotel consultant to look after everything on behalf of you.

17 Jun 2015

How to Think Differently in Business

To hit gold in business, you have to think gold. What is your business all about? How do you intend to maximize profits? Here are tips on how to think different in business:

Think back to the future

Don’t wait till the harsh business storm hits your business; rather, always think of what to do better or next. For example, what are the things you need to put in place to ensure business growth? What stage is your business on the business chart, that is, in areas of development, growth or decline? Is your business vision realistic? What is your current profit margin? What is your intended profit margin? How do you intend to speed up your productivity? Evaluating your business, keeps you prepared for the future.

Believe your ideas are valuable

Always think your glass is half full. Think about possibilities not only about likely constraints. As a business owner, you have to nurture a positive mental attitude; believe things will work out fine. If there are possible risks, device means to avoid or manage them. Risks are unforeseen, but you can plan ahead to avoid or mitigate them. Being positive in business enables you take a chance on yourself, be bold to take calculated risks, and believe you are adding value, even when the numbers say otherwise. That is a way of thinking differently in business.

Dig beyond your current offerings

Do not just view things on the surface. Think intensively and carry out research on other ways your business can benefit your target market. Reflect on the true realities of where your business stands at the moment. What are your business challenges? Classify them and analyse them to see how you can make a difference. Outline your business SWOT analysis (Strengths, weaknesses, opportunities and threats). Go beyond the surface; be realistic.

Your competitors are watching

Understand your business environment; be familiar with your competitors’ strategies – if you are not, you can bet that your competitors are doing their homework. What resources do they have that surpasses yours? How can you leverage to collaborate and partner to get the necessary resources? What’s the best way to build more goodwill? Do a survey on your business, and be cautious of the events happening in your business environment. It’s business, so be prepared for the competition. Business is about profit making and goodwill, be focused on these objectives.

Create a war-room

Now that you know who your competitors are and understand your type of business. Identify the threats and evaluate them. Compare your business to your closest competitor. Be battle-ready. Draft a graph of your sales and profits. Can your business survive in business storm or in an unstable economy? Figure out what you can do better? What is not working? Are your key employees performing as expected? Carry out a performance appraisal. Take action: pave the way for more business improvements, do some advertisements, up your business game. Remember it is a game of profit, and that should be your aim.

Thump your chest

What makes you outstanding makes you great. Build on your business competence and promote it. Every product or service must have its own uniqueness, that thing that makes it different from others. Device means to make your business goals and objectives unique. Distinctive competence is that special attribute that shows how your business is similar to your competitors, but different in aspects of branding, concept and product offerings.

17 Jun 2015

Corporate Advisory Firm Services

A corporate advisory firm delivers advice on financial restructuring, mergers and acquisitions, strategic advice, debt advice and all matters related to corporate governance.

These services are offered to organizations big and small so that they may be able to deal with the fast paced changes that take place in the business environment and stay ahead of competition.

How to choose a good corporate advisory firm?

Choosing a corporate advisory firm is not easy and most organizations find it to be a daunting task. Finding a firm that meets your specific needs and requirements can be difficult. You need to take many things into consideration before you choose a firm that matches your expectations.

    • Experience – One of the first things that you need to look for when choosing corporate advisory firm is their experience. Does the firm have a record of successful transactions? What is the value of transactions that the firm has advised on? Do they have the capability of managing transactions of big size? What is the average transaction value and what are the largest and smallest transactions successfully completed? These questions can help in determining the experience of the firm in various corporate matters.
    • Credibility – It is important that the advisors are credible, qualified and experienced. It is best to read reviews about the firm and the services offered so that you are able to make an informed choice. When the advisory team has a wealth of experience in business management and corporate advisory transactions, it can guide you to take good decisions.
    • Confidentiality – The corporate advisory firm has to respect and manage client confidentiality at all times. All processes need to be conducted on a confidential basis. Discretion and sensitivity in negotiations can help minimize risk to business. The firm should be willing to sign a confidentiality agreement with the business so that information that is exchanged is safeguarded.
  • Communication – It is important that the firm provides high levels of communication and advice to clients so that they are able to make informed choices. The firm should also be highly responsive in communication so that it ensures a smooth process of completion of the business transaction. The firm also needs to provide regular written reports to the client so that all activity and progress can be monitored successfully.

The corporate advisory firm needs to work closely with the business so that they are able to provide a service that is customized to the specific needs and requirements of the business.

Before you choose the firm it is best to look at the areas of work that the firm specializes in so that you can make an appropriate choice. The areas of work of most corporate advisory firms include preparation of annual reports, corporate governance compliance, policies and procedures and legal and regulatory work.

17 Jun 2015

Preventing Business Failures

Over the past couple of weeks, we have looked at the issues of a failing business. Now, let us talk solutions: how do you prevent a business from failing?

Prepare for failure.

Does this sound contradictory in an article on preventing business failures? I think not. Too often, entrepreneurs are so captivated by their ideas that they cannot envision failure. And when it comes, it hits them so hard because they did not expect it. As a result, they are unable to adapt their business planning to the realities of the situation.

Develop a strong business plan

A strong business plan is one that adequately explains the business situation at the time of the business commenced. It articulates how you intend to succeed through your production, marketing, finance, etc., and details what you need to start. It also provides projections on how much you will spend and make over a period of time. Two things to note though: one, a business plan is not static – always review your plan against the realities on ground as your business progresses. Two, always overestimate your spending and underestimate your income. You are more likely to incur overhead costs and experience slow revenue growth than the other way around.

Watch the decisions you make

For every business, but most especially a business in its infancy, you might just be a one bad decision away from going bust. As such, it is important to carefully weigh your options before making decisions, even in times when you need to move fast. In times of confusion, outside counsel will help a great deal.

Cash flow is king

Contrary to belief, a business does not depend on profits as much as cash flow i.e. how fast the money comes in and goes out. If revenue comes in periodically and at a time you are nearly crumbling under the weight of debts, it is not a good thing at all. So keep an eye on those numbers and try to ensure there is a continuous flow of cash through your business.

Move with the trend, but still shape the future

Trends are your friends. If there is a trend in the industry or market that your business can ride on to profit, take advantage of it. However, ensure that tending product or service does not make you deviate from your core focus as a company. At the same time, be innovative enough to shape the future and if possible, start the next trends.

Hire employees slowly, but fire them fast

This is quite self-explanatory. Don’t be in a haste to expand your staff unless you absolutely need it. But once you see that they are not adding value to your team, don’t hesitate to let them go. Remember, your new business can’t handle too many poor decisions.

Build relationships with your employees

Especially for a small business or organisation, your employees are family. As such, treat them like family. Birthday gifts or small office parties are excellent bonding moments; also, be as un-bureaucratic as possible, maintain a flat hierarchy so that they don’t feel stifled and choked.

Value your first customers

Treat them like kings and you will not only enjoy repeat business, but they become unpaid marketers for your business. Keep in mind that it costs about three times as much to find new customers than retain existing ones – so it is also the economical thing to do.

Get a mentor

Unless this is not your first business or you have experience in the industry, there is a lot you will miss. Life is too short to make all the mistakes, so learn from those of others. A mentor will use his or her experience to guide you through and avoid the pitfalls they had.

With all these in mind, it is very possible to avoid joining the statistics of businesses that fail. It is very possible to grow your new business into a thriving, bigger one.

17 Jun 2015

5 Things That Keep Business Owners Up at Night

CEOs have a lot to worry about, but what are their greatest concerns? What keeps them awake at night? Their concerns fell into three broad categories: talent, operating in a global marketplace, and regulation and legislation according to The Harvard Business Review.

As a CEO you will always running short of time which keeps your attention away from the key data/KPIs which need to be looked to run your business hassle free. The Key Performance Indicators should form the base of your business which helps in taking proactive and faster decision.

KPIs set is different for each Industry segment depending on the requirement of the business, it should depict overall performance of the company at a glance to CEO. Earlier decisions were made on the guts basis by CEO but with the evolution of BI, more informed decisions are taken with the availability of real- time data analysis. CEO Dashboard should give CCTV coverage of company’s health indicating various leakage happening.

The 5 mandatory KPIs in CEO Dashboard

Progress towards Target

When you set monthly, quarterly, annual and long-term targets for your company and individual resources, a check is always needed on your goals. So you want to see the variance between the actual profits and expected profit in the visual format. You’ll be able to quickly compare how the company is doing, reassure management and make crucial decisions.

Control over Expenses

Whether it’s employees, inventory, IT or property, expenses are one of the biggest concerns on your long-term goals. A visual dashboard will give you deep analysis of your expenses so that you can figure out what is consuming more and take decisions on your major expenses.

Net profit

Net profit is the like the Bird eye which the business leader looks for building their future strategy. It can be visualized in a form of line or bar chart compared on monthly and quarterly scale. However you decide to represent the data, it needs to provide detailed, regularly updated information.

Customer Scorecard

You want to know how much your customer spending? What is my profit generated from each customer? A customer scorecard can show all these details at a glance where you can see how your customers performing and take actionable decisions for low contributing customers.

Revenues and revenue growth rate

CEO Dashboard should be able to give a quick glimpse of how your Business has grown, instantly visualize and find out what’s going right and what’s going wrong. Need to invest in low contributing departments? Respond to new trends of Product Demand? Tracking your revenues closely is crucial and will help with those decisions.

17 Jun 2015